Customer called, thanking the technician (Mr Moon) as he was very helpful. Customer mentioned how the issue is now resolved and he also taught her how to use the washing machine as it's her first time using a Samsung unit.
The service technician to advise he was on his way a couple of hours later. So reported before 10 am, fixed by 4pm. The serviceman was polite and helpful and obviously efficient. Well done. We were really not looking forward an extended period without a working washing machine, as explained we have a large family including toddlers. Very impressed.
Thanks a lot for the help. Moon of CSP had fixed my washing machine. He's very efficient and have brought the required part that needs to be replaced. Hope it will all good when I do the washing tonight. Happy customer here.